Offshore Infrastructure Management (OIM)

Offshore Infrastructure Management (OIM) ensures 24x7 access, monitoring, and management of the infrastructure that supports your mission-critical business applications. Our clients typically realize savings of 25-40% by combining the right mix of onsite and offshore resources using Virtual Galaxys Offshore Delivery System model. Our Network Operations Centers in India provide extensive redundancy and failover safeguards to ensure that your network never falters. OIM services include:

  • Database Administration
  • Desktop Services
  • Messaging Systems
  • Network Management

IT Operations Excellence

IT Operations Excellence combines ISO 9001-2000 equal to CMMI level 3 into daily operations to increase both performance and quality while driving sustainable improvement of your IT infrastructure operations. Service components include:

  • Operations Performance Improvement and Stabilization
  • Virtual Galaxys Offshore Delivery System

Service Desk Operations

Service Desk Operations reduce the cost and complexity of service management with a single point of accountability. Virtual Galaxy consolidates responsibility for vendor management and service delivery across your entire technology stack, including hardware, networks, and applications. And with our enterprise service management platform, Virtual Galaxy ensures consistent service levels and provides transparency to outcomes. End-to-end service desk support includes:

  • Horizontal Level 1 Application Support
  • Functional Level 2+ Support
  • Full-Service Infrastructure Support

Data Center Services

Data Center Services help you cut the costs of what is typically the most expensive area of your infrastructure while ensuring business continuity by rationalizing, consolidating, and pruning servers, applications, and data centers. Offerings include:

  • Data Center Solutions
  • Data Center Rationalization/Virtualization
  • Data Center Planning and Implementation
  • Data Center Core Infrastructure Assessment
  • Disaster Recovery and Business Continuity Services